This is for when you hear a ping for a reply on the support chat, but you cannot see the message. It's a bug within Microsoft Edge browser.
Steps to Fix:
- Click the three elipses and then settings.
- Click "About Microsoft Edge"
- Make sure your browser runs all available updates until it says it's "Up to Date".
- Close all windows and relaunch the browser and log into the webapp. Reopen the chat and try to chat again.
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