Posted Visits Not on Payroll

Each caregiver must be properly configured for payroll in the system. If setup is correct, posted visits (that have not yet been marked as paid) should appear when running payroll.

Common Reasons Posted Visits Don't Appear in Payroll:

1. Subcontractor Setup Issue
   
   
   • A subcontractor or employer was selected in the caregiver's Library Information,
   • But the "Subcontractor" box was not checked during the payroll run.
   • Solution: When running payroll, make sure to check the “Subcontractor” box if applicable.
     
     
2. Visit Type Not set up in Clinician Payroll
   
   
   • The type of posted visit (e.g., RN, PT, HHA) was not added to the caregiver's payroll configuration.
     
     
   • Solution: Go to the caregiver's payroll settings and ensure the appropriate visit types are assigned.
     
     

Additional Tips:

• Make sure the visit is posted and not already marked as paid.
• Double-check that the pay period dates match the visit dates.

This FAQ was generated based on Synergy AI/EMR App Version 7.0.38.36159 and Dashboards Version: 7.0.38.14741

Important: The information in this FAQ is based on the software version available at the time of publication and is subject to change. Please use the software responsibly. HealthCare Synergy is not liable for any issues resulting from outdated or incorrect use of this information.