Users can run an eligibility check for Medicare patients. The system will generate an eligibility report, which opens in a separate tab. The most common reason the eligibility report does not display is Pop-up Blocker Is Enabled. The eligibility result opens in a pop-up window, and if your browser is blocking pop-ups, it will not appear.
Steps to resolve
- Allow Pop-ups for Synergy AI/EMR on your browser
- Go to your browser's Settings.
- Find the Privacy & Security or Site Settings section.
- Locate the Pop-ups and redirects settings.
- Add your Synergy EMR site (e.g., https://emr00.synergyemr.net/youragency) to the allow list.
- Save the changes and refresh your Synergy EMR page.
Tip: After allowing pop-ups, try running the eligibility check again.
This FAQ was generated based on Synergy AI/EMR App Version 7.0.38.36159 and Dashboards Version: 7.0.38.14741
Important: The information in this FAQ is based on the software version available at the time of publication and is subject to change. Please use the software responsibly. HealthCare Synergy is not liable for any issues resulting from outdated or incorrect use of this information.
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