Why the "Create Timely RAP/NOA" Button Is Not Showing on Patient Intake

Situation

Create Timely RAP/NOA button does not appear on patient intake

Steps to Resolve

There are several possible reasons the Create Timely RAP/NOA button does not appear:

• NOA is already created - Check Claims tab
  
  • The system hides the button if the Notice of Admission (NOA) has already been generated for the patient.
    
• Insurance information is missing
  
  • The intake does not have insurance details entered, which are required to trigger the NOA creation process.
    
• Required documents are already created
  
  • If either the First Billable Visit (FBV) or Plan of Care (POC) has already been created, the button may not appear.
    
• NOA is not required in the insurance settings
  
  • The insurance payer assigned to the patient is not configured to create NOA 

This FAQ was generated based on Synergy AI/EMR App Version 7.0.38.36159 and Dashboards Version: 7.0.38.14741

Important: The information in this FAQ is based on the software version available at the time of publication and is subject to change. Please use the software responsibly. HealthCare Synergy is not liable for any issues resulting from outdated or incorrect use of this information.