Resolving "Admission Could Not Be Loaded" Error

In some cases, a patient chart may fail to load and return an error message stating: “Admission could not be loaded.” 

Steps to Resolve:

1. Log out of Synergy AI/EMR.
   
   
2. Clear your browser's cache.
   
   
   • Follow the appropriate steps for your browser (e.g., Chrome, Edge, Firefox, etc.).
     
     
   • Make sure to clear cached images and files.
     
     
3. Log back in to the system.
   
   
4. Attempt to access the patient chart again.
   
   

Tip:  If the issue persists after clearing the cache, try using a different browser or contact Synergy AI/EMR support for further assistance.

This FAQ was generated based on Synergy AI/EMR App Version 7.0.38.36159 and Dashboards Version: 7.0.38.14741

Important: The information in this FAQ is based on the software version available at the time of publication and is subject to change. Please use the software responsibly. HealthCare Synergy is not liable for any issues resulting from outdated or incorrect use of this information.