Update the Facility ID (FAC_ID) / Submitter ID to OASIS XML File

Overview

This guide was created for home health agencies to address iQies submissions being rejected with the error: "Invalid FAC_ID: The provider (FAC_ID) submitted in this record does not identify a valid provider in the CMS National database." This error occurs when the Facility ID (FAC_ID) / Submitter ID is not correctly updated in the OASIS Electronic Receiver Setup (ERS), causing the OASIS XML file submitted to iQies to reflect an incorrect or outdated ID.

Step-by-Step Instructions

Step 1: Enter and Save the Correct Facility ID (FAC_ID) / Submitter ID in the OASIS Electronic Receiver Setup (ERS)

Step 2: Recreate the OASIS XML File to Reflect the Updated Facility ID (FAC_ID) / Submitter ID and Resubmit to iQies

Verification

Send at least one OASIS assessment and verify that iQies accepts the file without an Invalid FAC_ID error before processing all remaining assessments.

Going Forward

Once the new Facility ID (FAC_ID) / Submitter ID is saved in the OASIS Electronic Receiver Setup (ERS), all newly created OASIS assessments will automatically reflect the updated ID on the XML file.

This FAQ was generated based on Synergy AI/EMR App Version 7.0.41.38129 and Dashboards Version: 7.0.41.15871

Important: The information in this FAQ is based on the software version available at the time of publication and is subject to change. Please use the software responsibly. HealthCare Synergy is not liable for any issues resulting from outdated or incorrect use of this information.